Tuesday, July 30, 2013

6 Words That Ruin Behavioral Interview Questions

What's the matter with behavioral interview questions? They often fail because they contain an obvious "tip off" on how to give the "correct" answer; they're leading questions.  Let's take the question: "Tell me about a conflict with a co-worker and how did you solve it?"  This question goes wrong with the phrase "and how did you solve it."

We've just signaled that we don't want to hear about any times that they did NOT resolve the conflict with a coworker.  But that's the really important information.  What if they solved a conflict one time, and failed to resolve it 500 times?

By asking this leading question, we've lost the data on the 500 times they couldn't resolve a conflict.  And those are just the words at the end of the question; there are lots of other 'tip-off' words that get embedded right into behavioral questions that you need to avoid.

So, what should you be asking in interviews?  (And how do you avoid those other 'tip-off' words?)  Leadership IQ's research discovered that attitude, not skills, causes 89% of mishires.  Issues like Coachability, Emotional Intelligence and Temperament determine whether new hires will succeed or fail.  So you need interview questions that will reveal those characteristics (and differentiate high and low performers).
In our upcoming live webinar Hiring for Attitude, we'll replace your bad questions with great questions that reveal whether an employee has the right attitude to be a high performer and fit your culture.  Based on the bestselling book Hiring for Attitude, this webinar will teach you:
We look forward to seeing you on this special webinar. And register today, because there are limited spaces for this program.

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